Terms & Conditions

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TERMS & CONDITIONS

Purchasing Online

We accept all major credit cards and PayPal for online purchases.

Once your order has been processed you will receive immediate confirmation via email.

We attempt to provide accurate imagery and descriptions of all our products; however colours may vary slightly depending on computer monitor resolutions.

Pre-Order

To confirm your Lilly and Wolf Pre-Order we require 100% payment of the item. This amount is non-refundable. On delivery of the item to our warehouse, customer service will inform you of the shipping details.

All Australian Orders are shipped free of charge.

Delivery dates of pre-order items are an approximation only. Actual delivery dates may vary. You’ll be notified if any changes to delivery dates occur.

Pre-order items are non-refundable but exchangeable as per the normal Lilly and Wolf exchange policy.

The availability of item(s) can only be confirmed upon the stocks arrival in our warehouse. All Pre-Orders are subject to stock availability. If for any reason your order cannot be fulfilled your payment will be refunded in full. No cancellation is allowed unless the item(s) is out of stock or considered faulty. In which case a full refund will be issued

Care Instructions

At Lilly and Wolf garments are designed and made with love. To ensure longevity and preserve the quality of your Lilly and Wolf products please follow the care instructions communicated on each garment carefully.

Lilly and Wolf is not liable for any damage caused due to improper care.

Price of Goods and Payment

The price you pay for goods is the price specified on the website. In doing so you agree to pay the delivery and handling fee including goods and services tax (Australia Only) which Lilly and Wolf Pty Ltd is required to collect from you. You are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Lilly and Wolf Pty Ltd prices are subject to variation without notice. The price payable for the Goods shall be the price applicable on the date the Goods are confirmed as ordered.

(a) Payment upon Placement of Order

You shall pay for the Goods at the time you order. All major credit cards are accepted through Paypal at Lilly and Wolf.

Online Returns and Refunds

*Please note that any returned items that have been worn, damaged, washed or altered from their original condition, or items without their tags attached will not be exchanged or refunded and will be returned to the customer. Please ensure that you are not wearing perfume, makeup or deodorant when trying on items of clothing, which may leave a scent or marks on the item.

You must indicate your intention to return the item within 7 days of delivery; by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it we must receive the products within 14 days of delivery.

Upon inspection, we will either issue a refund of the purchase price or exchange the item.

Refunds

If the goods are faulty or you received wrong order, you will be refunded the original purchase price and delivery charge should you request a refund.

If the return is a result of changing your mind you will not be refunded the original purchase price, but offered an exchange or credit note.

Exchange

If you wish to exchange your purchase for a different size or colour, or in the case of a faulty item, exchange for a non-faulty version of the product, simply email us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it please indicate your purchase order number and the product which you would like to exchange for. We will email you back to confirm we have the new product in stock. Then simply post the product back to us and, once it is received and has undergone a quality control check, we will send you the new product. Best of all, you will not be charged additional delivery fees for the exchange. Please note that where you exchange for an item of different value, you will be credited the full amount and re-debited the new amount.

For both returns and refunds the cost of returning the item to us is your responsibility. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please note that we do not offer exchanges for sale items unless the garment is faulty.

License

You are licensed to use the Lilly and Wolf website on your computer for your use in purchasing goods from Lilly and Wolf. You acknowledge that you are not permitted to make any other use of the Lilly and Wolf website.

Intellectual Property Rights

You acknowledge that Lilly and Wolf or its related corporations own or are licensed to use all Intellectual Property Rights in Lilly and Wolf (including, but not limited to, any images, photographs or text which appears on the website). You agree that You will make no representation to the contrary, and that You must not use or copy Lilly and Wolf in any manner which is inconsistent with the rights of the owner or licensee of such Intellectual Property Rights.

You acknowledge that any trademarks or logos which appear on the Lilly and Wolf website are owned by or licensed to Lilly and Wolf, and that you must not do anything to prejudice the rights of the trade mark owner or licensee to such trademarks or logos.

Liability

To the extent permitted by law, you agree that any liability of Lilly and Wolf arising out of or in connection with any breach of any express or implied warranty or condition in respect of goods or services supplied to you through use of Lilly and Wolf will be limited to:

(a) if the condition relates to goods, the replacement of the goods or the supply of equivalent goods; and

(b) if the condition relates to services, the supplying of the services again or the payment of the cost of having the services supplied again.

You agree that the entire risk arising out of installation, downloading, use or performance of Lilly and Wolf remains with you. To the extent permitted by law, You release and discharge Lilly and Wolf and its related corporations from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have been supposed to have been in the contemplation of the parties as at the date of this Agreement) arising out of or in connection with Lilly and Wolf or this Agreement, including, without limitation, loss or damage caused by the negligence of Lilly and Wolf or its related corporations.

Security

If you are issued with a password by Lilly and Wolf, You agree to take responsibility for the safekeeping of your password. You are liable if an unauthorised person uses your password. You agree to release and forever indemnify Lilly and Wolf in relation to any liability howsoever arising out of the unauthorised use of your password.

Notification of changes

Lilly and Wolf may add to, delete, or otherwise change any of the terms of this Agreement. Your use of the Lilly and Wolf service will constitute your deemed acceptance of such changes.